Refund Policy for Bespoke Digital Media
Effective Date: 9th Feb 2024
At Bespoke Digital Media, we strive to provide the best services to our clients. We want you to be satisfied with the services you receive, but we understand that sometimes issues may arise. This Refund Policy outlines the circumstances under which we may provide refunds for our services.
1. General Terms
Refunds are provided at the sole discretion of Bespoke Digital Media, and will only be considered under the terms specified in this policy. We do not offer refunds for all services, especially where the work has already been completed or where the client has failed to provide necessary materials or instructions.
2. Digital Marketing Services
- Non-refundable: Most of our digital marketing services, such as social media management, paid advertising campaigns, and SEO services, are non-refundable once the service has been rendered or the campaign has been initiated.
- Partial Refunds: If a service has not been delivered as described or if there was a failure on our part, a partial refund may be considered. The amount refunded will be based on the portion of the service that has not been rendered.
3. Web Design and Development Services
- Refundable: If no work has been done yet, clients may be eligible for a refund upon request. Once work on the project has begun, refunds may not be provided unless there is a significant failure on our part to meet agreed-upon specifications.
- Non-refundable: Once the design process begins or initial work is delivered (e.g., mock-ups, wireframes), no refunds will be issued unless specifically agreed upon in writing.
- Project Cancellation: If a client decides to cancel a web design or development project after work has begun, we will calculate the refund based on the work completed at the time of cancellation. The client will be charged for any completed work and services provided up until the cancellation.
4. Subscription Services
- Refunds for Subscription Plans: If you have subscribed to one of our ongoing services (such as a monthly content package or SEO service) and wish to cancel, you must notify us within [insert time frame] prior to your next billing cycle. Refunds will not be issued for payments made after the service has started for the current billing cycle.
5. Refund Request Process
To request a refund, please follow these steps:
- Contact us at crm@bespokedigitalmedia.in within 7 days from the date of service delivery.
- Provide the details of your request, including the service in question, the reason for your refund request, and any supporting documentation.
- Our team will review your request and respond within 10 days with the outcome.
6. Exceptions
- No Refunds: We do not offer refunds for services that have been completed in full or for any digital product downloads, consultation fees, or custom-designed work.
- Force Majeure: In the event of circumstances beyond our control, including natural disasters, government actions, or other unforeseeable events, we may suspend or delay services but will not offer refunds for the period of service interruption.
7. Communication and Disputes
If you are dissatisfied with any of our services, we encourage you to contact us immediately to resolve the issue. We value your feedback and will work with you to address your concerns.
If a refund request is not resolved amicably, you may escalate the matter to our customer service department, or as specified in the Terms and Conditions.
8. Changes to Refund Policy
Bespoke Digital Media reserves the right to modify or update this Refund Policy at any time. Any changes to the policy will be posted on this page with an updated effective date. By continuing to use our services after any updates, you agree to the revised policy.
9. Contact Us
If you have any questions or need further clarification regarding this Refund Policy, please contact us at:
Bespoke Digital Media
Email: crm@bespokedigitalmedia.in
Phone: +91-9773880923
Address: 145 GT Road Sahibabad Ghaziabad (India)